Support
We reply within a few business days.
Email us:
info@asyncomp.com
Tell us what you were trying to remove and what happened instead — that
is usually enough for us to work out the rest.
The result doesn’t look right
Small objects on plain backgrounds are easy; large objects and busy backgrounds are hard. Two things usually help: mark a little wider than the object so its shadow is included, and remove one thing at a time rather than everything at once. If it still looks wrong, email us the photo and we will look at it.
How do credits work?
Every new device gets two free removals. After that, plans include a set number of removals per period — the exact number is printed on each plan before you buy. Unused plan removals do not carry over to the next period, but removals bought as a credit pack stay until you use them. If an edit fails for a technical reason, the credit comes straight back to you.
How do I cancel my subscription?
On your iPhone: Settings → your name → Subscriptions → Magic Eraser → Cancel. Cancelling stops the next renewal; you keep access until the current period ends. Refunds are handled by Apple, but email us if something went wrong and we will help you sort it out.
I paid but the app says I have no credits
Open Settings inside the app and tap Restore purchases. That re-checks your subscription with Apple. If it still doesn’t appear, email us — include the date of purchase and we will fix it.
Where do my photos go?
Editing happens on a server, not on your phone. The app asks for your consent before the first photo is sent and explains exactly what happens. Photos are never used to train AI models. Full detail is on our Privacy page.
Can I delete my data?
Yes. Email info@asyncomp.com and we will delete your anonymous record within 30 days. You can also withdraw AI consent at any time in the app under Settings.
Does it work on my iPhone?
Yes — Magic Eraser works on every iPhone running a supported version of iOS. It does not require Apple Intelligence or a recent Pro model, because the editing runs on our servers rather than on your device.
Something isn’t on this list
Write to us at info@asyncomp.com. A real person reads it.